If it's better to give than receive, and I give a gift to a friend of mine, am I not saying to that friend "I gave the gift, therefore I am better than you?"
I don't like telling my friends, or giving them the impression, I am better than they are, so I think it only makes sense that I only receive gifts, rather than give them...you know, I don't want to make my friends feel bad.
Thursday, May 14, 2009
Friday, May 08, 2009
Mother's Day Fiasco
Hendrix will be a year old in June. Yeah, I know, it's crazy. Well, for this first Mother's Day, I wanted to get Becky something special, so I decided to get her a Mother's Day ring with my, Hendrix and her name engraved on it with our birthstones. I found that a certain store's website was advertising such a ring, so I filled out the information and ordered the ring. That was when the trouble started. (I won't mention the store's name, let's just say it rhymes with Paul Blart.)
PLEASE NOTE THE VERBIAGE ON THIS ADVERTISEMENT...
HURRY! Order BY April 26th for delivery by Mother's Day.
(Fine print reads: For Personalized Jewelry and Gifts - Excludes Photo Gifts).
APRIL 20th
On April 20th, I placed my order. One ring, names, stones, blah, blah, blah. Ok. I paid for the ring online and soon after I received a email conformation. It read, in a nutshell:
"Thank you for your purchase. Your purchase will be delivered between June 7th and June 17th."
For those of you who may not realize this, Mother's Day is May 10th this year.
My immediate instinct told me not to worry, it was probably a mistake. You know, it was a special promotion and the ring would actually be there in time. With this in mind, I wrote a nice email to the Wal...er, the Paul Blart help desk, explaining the situation and my hope the ring would arrive by Mother's Day.
I got a generic form letter...Thank you, we will get back with you in 24 hours, blah blah blah. So, I waited.
The next day, I got a call on my cell phone. It was a representative for the company. She informed me the shipping information I received was correct, and that, unfortunately, the ring I ordered had a cut off of April 18th for Mother's Day delivery. (April 18th was a Sunday, FYI...kinda fishy in my opinion.) Trying not to get irate (as Hendrix was asleep, and I didn't want to wake him) I said:
Me: "So, let me get this straight, your website advertised it would be delivered by Mother's Day, but it isn't going to happen."
Her: "Yes, sir, that's correct, you missed the cutoff for this item."
Me: "It doesn't say anything about a cutoff on the website."
Her: "I'm sorry sir. Have a nice day."
Me: "Alright, I guess."
I hung up, and shot an email to the help desk once again.
Hello...
I just wanted to send a follow up to express my extreme disappointment with the promotion on the Paul Blart website. I just spoke with a representative who informed me the ring I ordered would not be delivered by Mother's Day because the cut off for that ring was April 18th and I ordered on the 20th EVEN THOUGH the website clearly says:
Hurry! Order by April 26th for Mother's Day delivery! For Personalized Jewelry and Gifts.
No mention whatsoever about the 18th.
Now I have to explain to my wife why Paul Blart isn't getting her gift to her on time, but a month after the fact. I appreciate the follow up, but I am disappointed that the information on your website was incorrect. In the future, I WILL NOT be purchasing items from your website, or your store.
Ok, so that was a bit of an exaggeration, but I wanted to get the point across. I got another form letter email: Sorry we couldn't help, if there is anything we can do let us know, blah blah blah.
There is one thing you can do...QUIT FALSE ADVERTISING ON YOUR WEBSITE!!
I started my search for the corporate headquarters phone number, but quickly got sidetracked as often I do. I told Becky, roundaboutly, the situation and explained the gift wouldn't be there until much later than I wanted. I began looking for alternatives for the special day, and gave up the search for the corporate number.
But there is a happy ending to this story. Wednesday, May 6th I opened my front door to find a package. It was the ring!! Don't know if my voice was heard, if the customer service person was out of the loop, or what, but the ring arrived, all the names were spelled correctly, and the stones were in place.
Because we never wait, I gave Becky the ring and the alternative give (a full massage gift certificate...no, I'm not giving the massage, a professional is!!) and she loved the ring very much! It sparkles on her finger, and I know she appreciates it.
Happy Mother's Day to all the mom's out there!!
PLEASE NOTE THE VERBIAGE ON THIS ADVERTISEMENT...
HURRY! Order BY April 26th for delivery by Mother's Day.
(Fine print reads: For Personalized Jewelry and Gifts - Excludes Photo Gifts).
APRIL 20th
On April 20th, I placed my order. One ring, names, stones, blah, blah, blah. Ok. I paid for the ring online and soon after I received a email conformation. It read, in a nutshell:
"Thank you for your purchase. Your purchase will be delivered between June 7th and June 17th."
For those of you who may not realize this, Mother's Day is May 10th this year.
My immediate instinct told me not to worry, it was probably a mistake. You know, it was a special promotion and the ring would actually be there in time. With this in mind, I wrote a nice email to the Wal...er, the Paul Blart help desk, explaining the situation and my hope the ring would arrive by Mother's Day.
I got a generic form letter...Thank you, we will get back with you in 24 hours, blah blah blah. So, I waited.
The next day, I got a call on my cell phone. It was a representative for the company. She informed me the shipping information I received was correct, and that, unfortunately, the ring I ordered had a cut off of April 18th for Mother's Day delivery. (April 18th was a Sunday, FYI...kinda fishy in my opinion.) Trying not to get irate (as Hendrix was asleep, and I didn't want to wake him) I said:
Me: "So, let me get this straight, your website advertised it would be delivered by Mother's Day, but it isn't going to happen."
Her: "Yes, sir, that's correct, you missed the cutoff for this item."
Me: "It doesn't say anything about a cutoff on the website."
Her: "I'm sorry sir. Have a nice day."
Me: "Alright, I guess."
I hung up, and shot an email to the help desk once again.
Hello...
I just wanted to send a follow up to express my extreme disappointment with the promotion on the Paul Blart website. I just spoke with a representative who informed me the ring I ordered would not be delivered by Mother's Day because the cut off for that ring was April 18th and I ordered on the 20th EVEN THOUGH the website clearly says:
Hurry! Order by April 26th for Mother's Day delivery! For Personalized Jewelry and Gifts.
No mention whatsoever about the 18th.
Now I have to explain to my wife why Paul Blart isn't getting her gift to her on time, but a month after the fact. I appreciate the follow up, but I am disappointed that the information on your website was incorrect. In the future, I WILL NOT be purchasing items from your website, or your store.
Ok, so that was a bit of an exaggeration, but I wanted to get the point across. I got another form letter email: Sorry we couldn't help, if there is anything we can do let us know, blah blah blah.
There is one thing you can do...QUIT FALSE ADVERTISING ON YOUR WEBSITE!!
I started my search for the corporate headquarters phone number, but quickly got sidetracked as often I do. I told Becky, roundaboutly, the situation and explained the gift wouldn't be there until much later than I wanted. I began looking for alternatives for the special day, and gave up the search for the corporate number.
But there is a happy ending to this story. Wednesday, May 6th I opened my front door to find a package. It was the ring!! Don't know if my voice was heard, if the customer service person was out of the loop, or what, but the ring arrived, all the names were spelled correctly, and the stones were in place.
Because we never wait, I gave Becky the ring and the alternative give (a full massage gift certificate...no, I'm not giving the massage, a professional is!!) and she loved the ring very much! It sparkles on her finger, and I know she appreciates it.
Happy Mother's Day to all the mom's out there!!
More Odd Mail
Back on March 17th, I asked you good readers what my mail was trying to tell me. You see, I received a coupon and flyer encouraging me to get some Depends adult diapers. Well, the mail has gotten worse! Here is my recent mail...
First, I get this wonderful invitation to be one of 17 people to test out the newest hearing aids! What? Oh, sorry, I thought you said something...guess my hearing is just bad.
Then, I get this...
Yes, folks, this is a Senior Update card telling me if I fill it out and join, I can get 100% of my funeral paid! FUNERAL?!? I hope this is premature, but dang with the Depends, the Hearing Aid and now the funeral talk, I wonder if this is all a sign...or maybe I just got on some old people mailing list!
Well, Matlock is coming on, I gotta go!
First, I get this wonderful invitation to be one of 17 people to test out the newest hearing aids! What? Oh, sorry, I thought you said something...guess my hearing is just bad.
Then, I get this...
Yes, folks, this is a Senior Update card telling me if I fill it out and join, I can get 100% of my funeral paid! FUNERAL?!? I hope this is premature, but dang with the Depends, the Hearing Aid and now the funeral talk, I wonder if this is all a sign...or maybe I just got on some old people mailing list!
Well, Matlock is coming on, I gotta go!
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